📜 Terms and Conditions

Effective Date: August 2025

Welcome to Sollong. By accessing or using our website (www.sollongphones.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. Company Information

Sollong is a registered business in Hong Kong under registration number 202444779K.
Address: 1/F Gold Union Comm Bldg, 70–72 Connaught Rd W, Sai Ying Pun, Hong Kong
Contact: info@sollongphones.com

2. Products

  • All devices sold are brand new and unlocked.
  • Each phone comes with a 6-month warranty covering manufacturer defects.
  • Devices are not tied to any carrier and are compatible with most global networks.

3. Pricing and Payments

  • All prices are listed in USDT.
  • We accept cryptocurrency and credit card payments.
  • No additional taxes or import duties are charged by Sollong. However, buyers are responsible for any local customs regulations or fees.

4. Shipping and Delivery

  • We offer free worldwide shipping via DHL.
  • Estimated delivery times:
    • Asia: 3–5 business days
    • Europe: 5–7 business days
    • North America: 5–8 business days
    • Africa & South America: 7–10 business days
  • All orders include tracking information.
  • If a package is lost or delayed, Sollong will replace the item at no extra cost.

5. Returns and Refunds

  • Returns are accepted within 7 days of delivery.
  • Returned items must be in original condition with no physical damage.
  • Return shipping costs are the responsibility of the buyer.
  • Refunds will be processed once the returned item is inspected and approved.

6. User Responsibilities

  • Users must comply with age restrictions applicable in their country.
  • No account creation is required to make a purchase.
  • Users must not engage in fraudulent activity, misuse of the website, or violate any applicable laws.

7. Intellectual Property

  • All content on the website, including text, images, logos, and branding, is the exclusive property of Sollong.
  • No third-party trademarks or content are used without permission.

8. Privacy and Data Use

  • We collect personal data necessary for order fulfillment and shipping.
  • We use cookies and analytics tools to improve user experience.
  • For more details, please refer to our [Privacy Policy].

9. Limitation of Liability

Sollong is not liable for:

  • Misuse of devices by the customer
  • Incompatibility with local networks
  • Any indirect or consequential damages arising from the use of our products

10. Governing Law

These Terms and Conditions are governed by the laws of Hong Kong. Any disputes shall be resolved under Hong Kong jurisdiction.

11. Changes to Terms

Sollong reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page and are effective immediately upon publication.