At Sollong, we’re committed to delivering your order quickly, securely, and at no extra cost—no matter where you are in the world.
All orders are processed promptly and dispatched from our central logistics hub, strategically located in Asia to ensure efficient global coverage. Once your order is confirmed, it typically ships within 24 hours.
We aim to deliver all orders within 3 to 6 business days, depending on your location and local customs procedures. Most customers experience smooth, timely delivery thanks to our optimized international courier partnerships.
Shipping is 100% free—always. There are no hidden charges, handling fees, or surprise costs. What you see at checkout is exactly what you pay.
Once your order is shipped, you’ll receive a tracking number via email or SMS. This allows you to monitor your delivery in real time and stay informed every step of the way.
While we strive to minimize delays, international shipments may be subject to customs clearance procedures. Any applicable duties or taxes are the responsibility of the recipient and vary by country.
If you experience any issues with your delivery, our support team is here to help. Reach out via [Insert Contact Email] and we’ll resolve it promptly.
At Sollong, we take pride in the quality of our products and the satisfaction of our customers. Please review our policy below before initiating a return or exchange.
Returns and exchanges are accepted within 7 days of delivery, provided the item is in unused, original condition with all packaging and accessories intact. To initiate a return, please contact our support team at [Insert Contact Email] with your order number and reason for return.
To maintain product integrity and ensure customer safety, we do not accept returns or exchanges for any device that is damaged, altered, or shows signs of wear. This includes but is not limited to:
Cracked screens or casings
Water damage or corrosion
Tampered internal components
Missing parts or accessories
Devices must pass inspection before any return or exchange is approved.
Promotional items, discounted products, and limited-edition releases are considered final sale and are not eligible for return or exchange.
Approved returns will be refunded to the original payment method within 5–10 business days after inspection. Shipping costs are non-refundable (though we offer free shipping on all orders).
If your item qualifies for an exchange, we’ll ship the replacement once the original item has been received and verified. Exchanges are subject to product availability.
If your item arrives damaged or defective due to shipping, please notify us within 48 hours of delivery with clear photos and a description of the issue. We’ll work with you to resolve it swiftly.
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We aim to deliver all orders within 3 to 6 business days, regardless of your location. Our global logistics hub ensures fast and reliable shipping to most destinations.
Nope—shipping is completely free. No hidden fees, no surprises. What you see at checkout is exactly what you pay.
All orders are dispatched from our central fulfillment center in Asia, allowing us to offer efficient global coverage and consistent delivery times.
Unfortunately, we do not accept returns or exchanges for damaged devices. Items must be in original, unused condition to qualify for a return or exchange.
You can request a return or exchange within 7 days of receiving your order, as long as the item is unused and in its original packaging.
If your item arrives damaged due to shipping, please contact us within 48 hours of delivery with photos and a description. We’ll work quickly to resolve the issue.
